Notification Types

• Urgent Smart Alerts & Notices - urgent alerts, attendance notices, and auto notices marked as critical notices (cannot be disabled).
• General Announcements & Messages - posts, direct messages and reminders.
• School Alerts - smart alerts and other student notices.

Under General Announcements, you can select how often you want to receive notifications for posts. Select Off, Instant or Digest notifications.

• Off: no notifications about posts will be sent to you. Emergency Alerts and Notices will still be sent. School Alerts will still be sent if turned on.
• Instant: you'll receive an email and/or text and/or an app notification every time a notice or message is sent.
• Digest: you'll receive an email and/or text and/or an app notification once a day in the evening with all posts from that day.

The default setting is typically Digest, so that you receive all notices and post messages in one convenient notification once a day. All emergency notifications still come through instantly, and a school can override settings as needed for an urgent message. If you choose Instant notifications, and have multiple children in multiple schools, that can add up to a lot of messages.

Update your Notification Settings (using web browser)

1. From Home, click your name and select My Account.
   
   
   
   
2. Click Notification Settings.
   
   
3. Choose your preferred Notification Settings for General Announcements & Messages (Off, Instant or Digest) and School Alerts (On or Off). Once you've made selections, future messaging will send based on your preferences.
   
   
   Note: you cannot turn off Urgent Alerts & Notices; this includes attendance notices.
   
   
4. If you have multiple emails or phones listed on your account, set the order of your preferred contacts to receive notifications. Notifications will only be sent to one email and one phone on your account.
   
   
   
   
   Note: the “Choose Best Match” setting will select the most relevant email and phone to send the notification to. Notifications related to the student/parent will go to the personal email/phone, while notifications intended for staff only will always go to the staff email/phone. Posts sent to both staff and parents will default to the parent email/phone. If "Digest" is selected and there is at least one notification in the Digest that includes parents, the digest will be sent to the parent email. 

Update your Notification Setting (using mobile app)

1. From home screen tap the triple bar menu at top left.
2. Select Account and then Notifications.
   
         
   
   
3. Select how you want to be notified at each school.
   - Turn OFF Custom Settings to use the same notification settings for all schools.
   - Turn ON Custom Settings to set different notifications at each school.
4. Toggle on or off to receive Email, Text and/or App Notifications. 
5. Select Instant or Digest for each mode. Note: Digest is recommended – you will receive one notification per day, for all posts, in the evening.
   
         

Questions?