Smart Alerts in ParentSquare

Smart Alerts in ParentSquare

Smart Alerts are used for alert messages and short parent reminders, also used for immediate messages (coordinated with the district). Examples include school closures, delayed opening, early dismissal, after-school or weekend activities cancellations. as used for immediate messages (coordinated 

  • Can send instantly, save a draft, or schedule for later time/date. 

  • Option to choose any or all send methods: text, voice, and/or email. 

You have the ability to make a Smart Alert Urgent. This should be used for critical threats and natural disasters. Here is how Urgent Alerts differ: 

  • Limited options for composing 

  • Can only send to entire school/district 

  • Can only send instantly to all recipients 

  • Defaults to all send methods (text, voice, and email) 

Send a Smart Alert from the Message Library 

  1. From Home, select Alerts and Notices in left sidebar, then New Smart Alert button. 
  2. Click the filing cabinet icon in upper right to access Message Library.  
  3. From pop up window, click Select Message drop-down and select an alert from your saved alerts in Message Library. 
  4. Click Next.  
  5. Select your recipients on the New Smart Alert page, and make any edits needed. 
  6. Click Next. 
  7. This will take you to an overview page where you can see how many users will receive the smart alert and whether they will receive it via text, email, or voice call.  
  8. Click Notify to send now or Schedule to send it at a later date. 

 
Send a Smart Alert from the Mobile App 

1. From Home, tap the plus sign (upper right on iOS, lower right on Android) 
  
  
2.Select Smart Alert. 

 
 
 

3 .From New Smart Alert, tap From Template (follow Steps 1-3 above if needed.) 

4. In Message Library, select an existing message. 
 
  

5. In Preview Smart Alert, fill in To and Who should see this.  

6. To change Alert Options, tap the three dots at bottom left, and toggle on/off to send as both text and voice to all phones.  

7. To send in the future, tap clock icon at bottom left, choose date/time and tap Done. To send now, tap Send in upper right. 

 
 


Questions?

 Email our Help Desk!


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